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NILYN MATUGAS

Rockstar Virtual Assistant | Project Manager

Helping you handle several crucial tasks so you can focus more on your core business functions.

About Me

I work efficiently and effectively. I aspire to be a salient piece of the team I am in by doing my part and doing it happily. Reliability is crucial for me - I take it wherever I go. 

I hunger for knowledge. I believe that there's nothing one cannot learn as long she is willing to acquire knowledge of it. I am teachable - I desire to learn something new every day. I love and enjoy what I do and I always put my heart in it. 

I work when I work, and play when I play. 

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Home: CV

Work History (Home & Office Based)

Team Member (Office based)

Team Leader (Homebased)

Private Company

March 2012 - January 2019

Working full time since 2012 for a US private company that
deals with female infertility. Job includes taking regular and
escalated calls, article publishing to Wordpress, email support,
customer service, Facebook page management, article writing
and basic transcription..

Teletech Philippines for Barnes & Noble Online

October 2011 - March 2012

Worked at Teletech for Barnes & Noble online, a famous book seller in USA. My job included order taking, general inquiries, processing returns, order status inquiry, billing and order placing. 

Team Member (Office based)

Team Member (Office based)

Convergys Philippines for Macy's Credit 

April - October 2012

Worked as Credit Customer Service Representative for Macy's - also a well-known department stores in the US. We assisted customers with their concerns about store and credit cards. Most customers call in to inquire about card balance, credit limit, recent charges, charge disputes, fees, statements, due dates and the like. 
Part of our job were also catalogs, coupons, promotions, Late Fee and Interest charge waiver, and credit scores.

Sitel Philippines for Sears Repair Customer Care 

December 2009 - March 2011

Worked with Sears, Roebuck and Company, colloquially known as Sears, also a known department and appliance store in US. I was then assigned in Repair Customer Care. Part of our job is to help customers schedule and reschedule repair appointment with the sears technician, offer additional service repairs, offer home improvement services to homeowners and assist customers with their pending appliance repair because of missing parts waiting to be delivered to the customer. 

Education & Training

International Grace Bible Institute

Wesleyan College of Manila

Collection of Online Learning Webinar

June 2006 - April 2007

April 2018

June - July 2018

Home: CV

Pasay, Manila, Philippines

Bagac, Bataan, Philippines

I took up Bachelor of Secondary Education, Major in English for a year

with the said school. My teaching experience involves teaching kids and youth during Sunday School and Christian Service programs. 

Took up Bachelor of Theology in June 2005 and recently finished my internship and graduated in April this year. I am currently assigned as one of the volunteer church workers in Golden Shower Grace Gospel Church of Christ, Payatas B, Quezon City, Philippines. 

A webinar for aspiring and work-at-home moms who want to gain more knowledge and understand of freelancing and other online jobs and careers. The Webinar is handled by the founder of the growing (with 60k members and counting) Filipina Homebased Moms, Maria Korina Cope. The webinar consists of introduction to basic online courses and an apprenticeship for a month with Filipina Homebased Moms (FH Moms). 

Skills, Apps and Tools

My Projects

Blogging and Google Tools

Comprehension on major blogging tools such as Blogger and Wordpress, as well as Google tools like Google docs, Spreadsheet, Slides and Forms. 

Most Common Problems Faced by Work-at-Home Moms - 

Created for Filipina Homebased Moms via Lumen 5

Personal Project - Birthday Video Montage

for my Son's 4th Birthday created via Movie Maker

Home: Feature

Voice over and Video Animation for Filipina Homebased Moms

Home: Project

I'm excited to hear from you!

Have questions, suggestions or thought-provoking ideas? Let's talk. ☺

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"Never limit yourself to what you can't do, but to what you have the power to do with what you have."

Nadège Richards

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